Terms of Service

✅ 1. Acceptance of Terms

By using NexEvent.tech's services, you represent that:

• You are at least 18 years of age and have legal capacity to enter contracts.
• If representing a company, you have the authority to bind that company to these Terms.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.
• You will use our services only for lawful purposes and in accordance with these Terms.

💼 2. Services Description

NexEvent.tech provides the following IT services subject to these Terms:

• Software Development: Custom web, mobile, and enterprise application development.
• Website Development: Design and development of websites, landing pages, and web applications.
• UI/UX Design: User interface and user experience design services.
• Cloud & DevOps: Cloud infrastructure setup, management, and CI/CD pipeline configuration.
• AI & ML Solutions: Artificial intelligence and machine learning integration services.
• IT Consulting: Technical advisory, architecture review, and digital transformation consulting.
• Digital Products (Code Shop): Licensed software templates, scripts, and developer tools sold via our marketplace.
• Digital License Reselling: Authorized resale of digital software licenses and subscriptions.

Specific deliverables, timelines, and pricing are defined in individual project proposals or service agreements.

👤 3. Client Obligations

As a client, you agree to:

• Provide accurate, complete, and timely information required for project execution.
• Designate a primary point of contact with authority to make decisions.
• Review and provide feedback on deliverables within agreed timeframes.
• Make payments in full and on time as specified in project agreements.
• Not use our services for illegal, fraudulent, or harmful purposes.
• Not reverse-engineer, resell, or redistribute our proprietary tools without authorization.
• Maintain confidentiality of your account credentials and notify us of unauthorized access.

💳 4. Payment Terms

• Payment Schedule: Typically 50% advance payment before work commences, 50% upon delivery, unless otherwise agreed in writing.
• Accepted Methods: bKash, Nagad, SSLCommerz, bank transfer, and other methods specified at time of agreement.
• Currency: Payments are accepted in BDT (Bangladeshi Taka) or USD as agreed in the project proposal.
• Late Payments: Invoices unpaid after 14 days may incur a 2% monthly late fee and project suspension.
• No Refunds: Payments for completed milestones are non-refundable. Refunds for incomplete work are assessed case-by-case.
• Invoice Disputes: Invoice disputes must be raised within 7 days of receipt in writing.
• Digital Products: All sales of digital products (templates, scripts, licenses) are final and non-refundable unless the product is materially defective.

📅 5. Project Delivery & Timelines

• Estimated timelines are provided in good faith and are subject to change due to scope changes, client delays, or force majeure events.
• Timelines begin upon receipt of required materials and advance payment from client.
• Scope changes requested after project initiation may extend timelines and incur additional costs.
• We will notify you promptly of any significant delays and the reason for them.
• You are responsible for completing feedback rounds within agreed timeframes; delays may impact delivery schedules.

©️ 6. Intellectual Property

• Work Product Ownership: Upon full payment, you receive ownership of the custom deliverables created specifically for your project, excluding third-party components.
• Our Tools & Frameworks: We retain all rights to our proprietary frameworks, libraries, and development tools used in your project.
• Third-Party Components: Open-source components remain under their respective licenses.
• Digital Products: Purchases from our Code Shop grant a single-user license; redistribution or resale is prohibited unless an Extended License is purchased.
• Portfolio Rights: Unless otherwise agreed, we reserve the right to display the completed work in our portfolio after public launch.
• Your Content: You retain ownership of all content, data, and materials you provide to us.

🔐 7. Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information shared during the course of the engagement. This includes business plans, technical specifications, pricing, and client data. This obligation survives termination of the service agreement for a period of 3 years.

⚠️ 8. Warranties & Disclaimers

We warrant that our services will be performed with professional skill and care. However:

• Services are provided "as is" without guarantee of specific business outcomes.
• We do not warrant uninterrupted, error-free operation of software after delivery.
• Post-delivery bugs covered under warranty must be reported within 30 days of project handover.
• We are not responsible for issues arising from third-party services, server infrastructure, or client modifications.

⚖️ 9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total cumulative liability for any claims shall not exceed the total fees paid by you in the 3 months preceding the claim.
• We shall not be liable for indirect, incidental, consequential, or punitive damages.
• We are not liable for loss of data, revenue, profits, or business opportunity.
• Nothing in these Terms limits liability for gross negligence, willful misconduct, or fraud.

🚫 10. Termination

• By Client: You may terminate a project with 14 days written notice. Payment is due for all work completed to the termination date.
• By NexEvent.tech: We may suspend or terminate services for non-payment, breach of these Terms, or conduct harmful to our systems or reputation.
• Effect of Termination: Upon termination, we will deliver all completed work to you upon receipt of outstanding payments.

🏛️ 11. Dispute Resolution

In the event of a dispute:

1. Good Faith Negotiation: Parties shall first attempt to resolve disputes through direct negotiation within 15 days of written notice.
2. Mediation: If unresolved, disputes shall be referred to a mutually agreed mediator in Dhaka, Bangladesh.
3. Arbitration: Disputes not resolved through mediation shall be submitted to binding arbitration under the rules of the Bangladesh International Arbitration Centre (BIAC).

🌏 12. Governing Law

These Terms are governed by the laws of the People's Republic of Bangladesh. The courts of Dhaka shall have exclusive jurisdiction over any disputes not resolved through the dispute resolution process above.

📝 13. Changes to Terms

We may modify these Terms at any time. We will notify active clients of material changes via email at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

📧 14. Contact Information